The large
majority of customers are on SunSystems
versions that are unaffected by this issue, but
if you are in receipt of this communication, it is because our records
indicate that you may be using one of the software versions that are
affected.
Most
versions can be fixed via patches that are available from Infor, but
despite extensive efforts, there are a number of the oldest software
versions and platform combinations for which a fix cannot be provided.
Customers on these versions will be required to upgrade their SunSystems applications in order for them to remain
operational beyond the end of 2009.
The
following information explains how to identify if your SunSystems installation is affected by this issue and
what action is required to help ensure your applications remain
functional beyond the serialisation cut off
date.
What do
I need to do?
That
depends on a number of things. Follow the guide below to walk through the
process step-by-step.
First of
all, what version of SunSystems are you using?
The version is shown on the login screen.
Once you
have established the version you are on, you can move to the steps below
– please read carefully as there are a number of variations regarding the
proposed solution.
Please
note that if further action is needed (as defined below) you will also
need to know your database and operating environments – your IT
department should be able to provide this information.
Step 1
– Is any action required?
If you are
on one of the following versions of SunSystems,
you do not need to do anything.
SunSystems 5.3.1
SunSystems 5.2.2
SunSystems 5.2.1-SP1
SunSystems 5.2.1
SunSystems 5.1.5-SP1
Not in
this list? OK, you will need to take action. Let’s go on to the next step
and look at the options.
Step 2a – Options for
affected versions with available patch
Option A: If
your SunSystems version is listed in the
attached document as having a patch available and you are currently
active on maintenance, the simplest option is to apply the patch that has
been developed for your SunSystems version and
platform / database type. Please ensure that you know which SunSystems version and service pack you have
installed, and which server operating systems and database type / version
you are using. The attached list shows which patch is required for your
installation. This information will be needed to help ensure that you get
the correct patch. Follow the link below to access the available patches
(see Solutions area):
www.infor365.com
The process of installing patches has been simplified and full
details of the process are included with the patch files.
Once the patch has been applied you should be able to continue using SunSystems as before and create a new serialization
at some time in the month before your existing serialization runs
out. There is no need to re-serialise
immediately.
Option B: You
also have the option of upgrading to the latest version of SunSystems 5. There are a number of advantages to
upgrading, in addition to support for the latest software platforms, you
can also take advantage of the product enhancements that have been
introduced over the past few years and be in position to take advantage
of other new components that are part of the SunSystems
product set.
Please note:
If you are interested in moving to the latest version of SunSystems 5, you may need to upgrade your database
software or operating system.
If you are currently active on maintenance with Infor please contact
your local Infor Customer Care team for details (please see attached list
for details of your local Infor Customer Care team) or, if you licensed SunSystems through an Infor channel partner, you can
contact that entity directly, if you prefer.
N.B. If you need to engage Infor Professional Services to assist with
your upgrade then the Customer Care team can put you in touch with the
appropriate team in your region. Alternatively please contact your local
Infor office for assistance (see www.infor.com – ‘Contact Infor’ at top
of page for further details).
If you are not active on maintenance with Infor, but would like to
upgrade to the latest version of SunSystems,
you will need to reinstate maintenance. Infor has reinstatement
programs for inactive customers that are looking to go back onto
maintenance. Contact your local Infor Customer Care team for details
(please see attached list for details of your local Infor Customer Care
team) or, if you licensed SunSystems through an
Infor channel partner, you can contact that entity directly, if you
prefer.
Option C: If
you do not currently have an active maintenance agreement with Infor, you
will need to contact Infor Customer Care who will advise how to proceed.
Please see attached list for details regarding your local Infor Customer
Care team.
Step 2b – Options for
affected versions without available patch
The attached list shows the
version / platform combinations for which patches are currently
available. If your installed version /platform combination requires you
to take action (i.e. is not listed as ‘No Action Required’) but does not
appear to have a patch available, you should contact your local Infor
Customer Care team for details on how to proceed (please see attached
list for details of your local Infor Customer Care team) or, if you
purchased SunSystems through a channel partner,
you can contact them directly if you prefer.
Respectfully,
